Ghanaian-owned consultancy company, Duncs Consult, has actually set Saturday, February 11, 2023, for its ‘Customer Experience Scale Up Seminar 2023.’
The workshop, arranged to happen at the Labadi Beach hotel, is targeted at company owner, HR supervisors, marketing supervisors, managers, group leads and client experience experts to name a few.
The Customer Experience Scale Up (CXSU) Seminar is a customer-focused occasion to gear up individuals with necessary client experience insights and abilities.
The program looks for to help individuals to bridge the consumer expectation space.
The previous editions have actually seen involvement (In-house and virtual) from the monetary and insurance coverage, health sectors and little & & medium business (SME) owners.
The extremely interactive and useful top has actually affected numerous people and organisations.
Duncs Consult has actually broadened its scope, and taken the workshop on a various pedestal by employing 2 of the market’s finest.
This year’s workshop will have Dr. Kobby Mensah, a Senior Lecturer at the Department of Marketing and Entrepreneurship of the University of Ghana Business School (UGBS) as one of the facilitators.
He’s an establishing member of Ambition Consult, a service training company, and is the brain behind the client service development software application called FOCAS, which is targeted at assisting organisations to enhance service quality through actual time service intelligence analysis.
Dr. Kobby Mensah is likewise a specialist in Political and Tourism Marketing, Relationship Marketing and Corporate Communication. He trains lots of business, political organisations and associations in these locations. He is a research-oriented scholastic who thinks in proof led, hands-on, and collective mentor and research study.
The other facilitator is Dr. Evans Duah, an Associate Chartered Management Accountant (ACMA, CIMA-UK), a Chartered Global Management Accountant (CGMA, AICPA-USA), a Chartered Accountant (Institute of Chartered Accountants Ghana– ICAG), a chartered Global Investment Analyst (CGIA, USA), and a Chartered Financial Economist (ICCE, USA).
With a strong scholastic support that consists of a Doctoral Degree in Business Administration in Strategic Management and Entrepreneurship, a Masters in Applied Business Research in Entrepreneurship and Innovation from Swiss Business School, Switzerland; an MBA in International Business, and a BBA in Strategic Management from Ecole Nationale de Commerce et de Gestion (ENCG)– Agadir in Morocco, he’s the CEO/Chief Consultant of Xtart Biz Consult.
He seeks advice from and plays significant functions in lots of company start-ups, merger-acquisition, fundraising, collaboration and cooperation, and expediency research studies for worldwide business meaning to develop subsidiaries in Ghana or West Africa.
The 2 facilitators will be signed up with by Sarfowaa Duncan, a Customer Experience, Learning Development & & Training Consultant who’s worked for some distinguished business and companies throughout Ghana.
Sarfowaa is CEO and Lead Consultant for Duncs Consult, and functions as the convenor for Customer Experience Scale Up Seminars. She works as a Business Development Consultant for Creatr Haus.
More About Duncs Consult
Duncs Consult was established in July 2016 in Accra with a main goal to offer organization options to companies.
Duncs Consult thinks that, in today’s organization world, one requires an empowered group to assist the company attain market quality.
As a method, Duncs Consult integrates a data-driven method with understanding acquired over years to come up with impressive service projects for its customers.
Its services consist of client experience management consulting, training & & advancement, hostmanship consulting, Marketing technique consulting, secret shopping, efficiency management consulting, KAIZEN Consulting, health care client care consulting, management consulting and basic company consulting.
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