This week hoteliers representing popular hotels, resorts and management groups throughout the country assembled at the Rancho Bernardo Inn in San Diego to participate in BITAC ® Operations, a two-day interactive conference filled with education, relationship-building, and undisturbed personal conferences in between purchasers and sellers of hotel items, facilities and innovations. To assist operators much better engage with visitors, address labor issues, and drive incomes, Hotel Communication Network existed to present its NEW Navigator 2.0 in-room tablet.
Built on the most current innovation stack, the cloud-based Navigator 2.0 platform was re-engineered to provide visitors more control over how they experience the hotel and interact with personnel plus provide operators a method to turn space service from a standard loss leader to a revenue. With real-time language translation, the tablet is making two-way interaction uncomplicated for everybody included– particularly hoteliers who can now upgrade and self-manage tablet material as frequently as required throughout the day.
“BITAC Operations is a great online forum to take a seat with hoteliers deal with to deal with, discuss their discomfort points and present to them to our in-room tablets as the chosen method for visitors to interact with the hotel,” stated Aurelio DaMota, HCN vice president of sales. “Travelers are extremely comfy with tablets, and considering that the pandemic these mobile phones have actually ended up being significantly popular to keep individuals gotten in touch with friends and family, stream films, conduct company, store, listen to music, search regional info, book and a lot more.
” We participated in BITAC Operations to reveal hoteliers how they can utilize HCN’s interactive tablet for direct in-room messaging, group business/event interaction, visitor studies, housekeeping optimization, in-room marketing, late check-out demands, and as an interactive city guide– all while cutting labor expenses and increasing earnings,” he stated. “Via a fast demonstration, we took a seat with purchasers in an unwinded environment and revealed them how visitors can interact with the hotel, make purchases, order space service from regional dining establishments (not the hotel), report issues, and manage their space environment. We showed how Navigator 2.0 can quickly change existing however out-of-date space devices such as the phone, Television remote, and clock/radio, additional conserving cash and getting rid of all the mess today’s tourists do not desire to touch. This brand-new in-room tablet strikes the sweet area in price, performance, and engagement“
Navigator 2.0 has a classy appearance with the tablet set on a Bluetooth pairable speaker base. The system’s top quality noise, USB A&C charging points, and sensational HD graphics offer visitors a user experience they are comfy with and value. The speaker base likewise acts as a voice assistant, making it possible for visitors to demand services and features, report issues, plus control lights, thermostat, and blinds by voice command.
” We are pleased that HCN had such a favorable experience at BITAC Operations,” stated Rich Viola, President and CEO of hotel Interactive, manufacturer of the BITAC Conference Series. “Oftentimes at tradeshows it’s tough for issue solvers to discover the time to take a seat with operators to discuss their functional obstacles and present bonafide options. Here, our program is focused around developing time by means of pre-scheduled conferences and linking purchasers with the sellers they wish to find out more about. There are a lot of brand-new developments because the pandemic that are getting rid of labor obstacles and keeping visitor security and contactless engagement at the leading edge. Today, operators are sharing finest practices with their peers and after that we are matching them with option service providers like HCN whose tools make those finest practices a truth.”
About The hotel Communication Network, Inc. (HCN)
Founded in 2008, with head office in Ottawa, Ontario, Canada, The hotel Communication Network has actually constructed on years of research study and advancement to offer an ingenious high-value visitor feature that keeps each visitor linked to their hotel, city and each other. To learn more, go to www.hcn-inc.com
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