Revolutionizing Hospitality: How mk | hotels Achieved Record-Breaking Efficiency with Cloud-Based Solutions from Apaleo and 4SUITES

Mobile Key Technology in Hotels

Mobile essential innovation permits visitors to access their spaces utilizing their mobile phones or other mobile phones, removing the requirement for physical secrets or essential cards. This innovation can offer numerous advantages for hotels, consisting of increased benefit and security for visitors, enhanced functional performance, and expense savings. It likewise supplies a chance to enhance the visitor experience by supplying a more smooth check-in and check-out procedure, and permits more tailored service.

The requirement for mobile essential innovation is driven by the altering expectations of visitors, who are progressively searching for benefit, customization, and a smooth travel experience. As innovation continues to progress, it is most likely that mobile crucial innovation will end up being a basic function in hotels, and the hotels that embrace it early will be at a competitive benefit.

About mk|hotels

mk|hotels is a young hotel group from Germany with an extremely modern-day service technique, brought by an enthusiastic team. mk|hotels opened its very first hotel in Munich in2009 Their preliminary inspiration was to offer top quality lodging for the staff members of their household organization Lindner Group – Arnstorf, which is a worldwide active building business, while they were on service journeys.

The principle of the mk|hotels ended up being a success and presently handles 13 hotels in 3 nations. All hotels are run by fantastic, young specialists who are enthusiastic, enjoy their house and deal truthful and uncomplicated service.

Key Facts:

  • 13 hotels throughout 3 nations
  • 13 hotels provide wise mobile secrets from 4SUITES
  • 950 doors/access points linked
  • Cloud-based PMS Integration with Apaleo

The Challenge

mk|hotels were trying to find a service that would assist them simplify their operations, enhance the visitor experience, and incorporate effortlessly with their cloud-based PMS service. They were not seeking to minimize their personnel expenses, however rather to decrease administrative jobs and offer their receptionists more time to concentrate on the visitor. In the words of Arno Sonderfeld, Managing Director of mk|hotels: ” We wished to make it possible for 24- hour check-in and provide our front workplace group more time to serve and personally care for our visitors rather of being stuck behind a desk with administrative jobs such as manual check-in and check-out. These jobs can be managed by digital services and our group can include the human touch.”

Key Decision Criteria

Web app rather of native mobile app

Quick tip of the distinction: Native mobile apps are established for a particular platform (e.g., iOS or Android), and should be downloaded to the mobile phone, a popular example being Google Maps. Web apps, on the other hand, are accessed through the web browser and adjust to the specific gadget you are seeing them on, so they do not require to be downloaded.

Arno Sonderfeld, Managing Director of mk|hotels
We do not think in visitors downloading an app for each hotel. Nobody does that nowadays. The faster and easier the procedure, the higher the adaption on the visitor side– that’s the only method it will work.

Recognising that visitors do not always wish to download a native mobile app for one-time usage for every single hotel they remain at, mk|hotels was trying to find a gain access to options supplier that used cloud-based IoT-enabled locks and mobile secrets. A fast search brought them to 4SUITES.

Improving the visitor experience

mk|hotels’ 2nd objective was to allow 24- hour check-in and normally automate the check-in procedure to remove lines at check-in and boost visitor fulfillment. They understood the Research which has actually revealed that visitor complete satisfaction ratings stop by as much as 50% when there’s a 5-minute wait at check-in. While a study by Oracle and Skift revealed that more than 70% of customers want to remain at hotels that use self-service innovation.

The Solution

mk|hotels picked 2 cloud-based hospitality innovation companies which perfectly incorporate with each other, making it possible for automated procedures which enhances mk|hotels’ functional effectiveness. They select Apaleo as their cloud residential or commercial property management software application, and 4SUITES to install their cloud-based mobile secrets

Arno Sonderfeld: “In basic, making use of digital options makes our work at the reception desk a lot easier. Every hotel in our portfolio will allow visitors to sign in, gain access to their space, pay & & have a look at by themselves, since of the combination with our ingenious cloud-based software application partners. Having the ability to handle our whole portfolio’s appointments, customer care and profits departments from a headquarters, enables us to decrease information silos and make it possible for on-demand & & fast access to all service information for its groups.”

The Result

mk|hotels have actually accomplished a remarkable 35% adoption rate throughout all 13 hotels amongst visitors, with some hotels currently accomplishing adoption rates as high as 65%. The difference in adoption rates can be credited to elements such as the target market of each hotel and the length of time the mobile secrets have actually been set up. The success of 4SUITES’ cloud-based mobile secrets application is exceptional.

This is exhibited by the outstanding 90% adoption rate of workers from the Lindner Group Arnstorf who remain at mk|hotels throughout their service journeys.

The high adoption rate amongst hotel workers is likewise notable, reaching a remarkable 95%. This reveals that hotel employee have actually discovered the innovation simple to utilize which they are encouraged to promote it to their visitors.


mk|hotel Berlin

  • 52 linked Doors
  • 48% adoption by hotel visitors
  • 90% adoption by Lindner Group Arnstorf staff members
  • 95% adoption of hotel personnel

mk|hotel Frankfurt

  • 86 linked Doors
  • 60% adoption by hotel visitors
  • 90% adoption by Lindner Group Arnstorf workers
  • 95% adoption of hotel personnel

Overall, the application of 4SUITES’ cloud-based mobile secrets has actually revealed that this innovation is a game-changer for the hospitality market. Not just does it improve the visitor experience, however it likewise enhances functional effectiveness and security. By embracing this innovation, hotels can get a competitive benefit and boost consumer fulfillment.


In the case of mk|hotels, the adoption of cloud-based mobile secrets has actually brought various advantages to its 13 hotels. By changing standard keycards, mobile secrets have actually assisted to decrease plastic use and minimize carbon emissions, making them a more sustainable option for the environment.

Moreover, the application of 4SUITES’ cloud-based mobile secrets has actually enabled the hotel group to enhance their operations by decreasing the requirement for physical keycards and enhancing their graveyard shift operations. With this innovation, mk|hotels have actually had the ability to run with just one night supervisor at one hotel, who can from another location deal with ask for all other 11 hotels, leading to substantial expense decreases and increased effectiveness. These advantages, integrated with the high adoption rates of both visitors and staff members, show the capacity of mobile secrets to change the hospitality market for the much better.

Remote Access Management

In addition to the advantages of mobile secrets themselves, mk|hotels has likewise skilled considerable functional enhancements thanks to the cloud-based management platform of 4SUITES. This platform enables hotel staff members to approve and withdraw access to visitor spaces from another location, removing the requirement for physical keycards and improving the check-in and check-out procedure.

Furthermore, the platform allows hotel personnel to quickly adjust gain access to rights based upon modifications in visitors’ stay information, such as space modifications or late checkouts. This level of versatility improves visitors’ benefit by guaranteeing that their mobile secrets stay updated throughout their stay. In general, the mix of mobile secrets and 4SUITES’ cloud-based management platform has actually changed the method mk|hotels run and boost the visitor experience.

By picking 4SUITES, mk|hotels gain from:

  • Cloud based mobile secrets (no app set up required)
  • Cloud linked locks, lock upgrades and readers
  • Cloud based crucial cards (no information on card)
  • Realtime gain access to management and insights
  • Seamless combination with their cloud-based PMS of option

Anna von Kuhn
Marketing Director

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